Students are already back to school and now it’s time for employees to hit the books and freshen up on key skills that will help you and your co-op excel. Lucky for you, as a member of Touchstone Energy, you have access to various educational programs that will help you do just that.
Be sure to take advantage of these in-person and online educational opportunities that were developed specifically for co-ops and made exclusively available to Touchstone Energy cooperatives:
Energy Solutions Kick-Start: A new, online course that teaches co-op employees – especially those that interact with member-owners in-person, on the phone or in the field – how to have constructive conversations with their members about energy use and help identify opportunities to save both energy and money. This training gives co-op employees the skills, knowledge and confidence they need to provide energy solutions for members. Co-ops can purchase group licenses for their co-op employees at group rates at cooperative.com/TogetherWeLearn.
Service Excellence: A four-part, on-site workshop series designed to motivate employees to become positive, powerful ambassadors of your co-op. Participants will master advanced communication and listening skills, adopt a “can-do” approach by assisting members and colleagues, learn how to build relationships, focus on problem solving, anticipate member needs and create service opportunities. Each part of this workshop series is a 6-hour program and can be customized for your cooperative. To bring this program to your co-op, contact [email protected].
Road to Member Engagement: An interactive 90-minute workshop that reconnects co-op employees with the cooperative spirit by focusing on the electric cooperative purpose, power of the co-op network and employee engagement. Using group activities, videos and discussion, this workshop will inspire employees to be champions for their co-ops in their communities. Contact [email protected] to schedule a workshop at your co-op.
Energy Conversations: A two-hour, in-house training class designed for non-technical, front-line employees who have daily contact with member-owners in the office, on the phone or in the field. In addition to teaching the very basics about energy efficiency, the class helps employees answer the most commonly asked questions about energy use, lighting and high bills. Contact [email protected] to schedule this class at your co-op.
Lynda.com: An online library of more than 5,000 training courses on various technical and managerial topics to help co-op employees learn just about anything. All Touchstone Energy members receive access to at least 20 licenses to this valuable resource for free with their membership (value of $375/license). Contact [email protected] to get started.
For additional information on these programs, visit the Touchstone Energy interest area of cooperative.com. For specific questions , contact [email protected].