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Touchstone Energy Cooperatives

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Plug into the Network | Enhancing the Member Experience

Published On: June 12, 2018

Carroll EMC in Georgia serves a diverse membership of nearly 50,000, yet their American Customer Satisfaction Index (ACSI) scores rank as some of the highest among cooperatives in the TSE Services national benchmarking group.

Its ACSI score even rivals that of Amazon’s, one of the highest rated company monitored by the ACSI.

Concerted effort to adapt its business practices to match its members’ individual needs—Carroll EMC is committed to serving its community through a variety of member service programs.

However, beyond enhancements to its member services, the success of Carroll EMC stems from its unified internal communication and dedication to their employees. To learn more about how Carroll EMC adheres to their vision, “pursuing Greatness Together,” download and read the Best Practice case study titled Enhance the Member Experience to Improve ACSI Scores on Cooperative.com

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