FLOODLIGHT DEBUG: /co-op-business-resources/brand-news/plug-into-the-network-enhancing-the-member-experience/
close x

Touchstone Energy Cooperatives

Brand News

Plug into the Network | Enhancing the Member Experience

Published On: June 12, 2018

Carroll EMC in Georgia serves a diverse membership of nearly 50,000, yet their American Customer Satisfaction Index (ACSI) scores rank as some of the highest among cooperatives in the TSE Services national benchmarking group.

Its ACSI score even rivals that of Amazon’s, one of the highest rated company monitored by the ACSI.

Concerted effort to adapt its business practices to match its members’ individual needs—Carroll EMC is committed to serving its community through a variety of member service programs.

However, beyond enhancements to its member services, the success of Carroll EMC stems from its unified internal communication and dedication to their employees. To learn more about how Carroll EMC adheres to their vision, “pursuing Greatness Together,” download and read the Best Practice case study titled Enhance the Member Experience to Improve ACSI Scores on Cooperative.com

Related Articles

The Best in Class Model webinar series available

In 2018 we rolled out the Best in Class Model to help our member cooperatives have access to the tools and resources they need to stand as the gold standard in our industry. We just […]

READ MORE

Plug into the Network | TEC promotes member engagement at their Annual Meeting with CWB

To support their board initiative to increase the attendee experience at their Annual Meeting, Texas Electric Cooperatives (TEC) embraced Co-op Web Builder (CWB) to create a micro-site for their 78th TEC Annual Meeting. This CWB […]

READ MORE

Article Tags

Brand News Archive