FLOODLIGHT DEBUG: /co-op-business-resources/brand-news/plug-into-the-network-enhancing-the-member-experience/
close x

Touchstone Energy Cooperatives

Brand News

Plug into the Network | Enhancing the Member Experience

Published On: June 12, 2018

Carroll EMC in Georgia serves a diverse membership of nearly 50,000, yet their American Customer Satisfaction Index (ACSI) scores rank as some of the highest among cooperatives in the TSE Services national benchmarking group.

Its ACSI score even rivals that of Amazon’s, one of the highest rated company monitored by the ACSI.

Concerted effort to adapt its business practices to match its members’ individual needs—Carroll EMC is committed to serving its community through a variety of member service programs.

However, beyond enhancements to its member services, the success of Carroll EMC stems from its unified internal communication and dedication to their employees. To learn more about how Carroll EMC adheres to their vision, “pursuing Greatness Together,” download and read the Best Practice case study titled Enhance the Member Experience to Improve ACSI Scores on Cooperative.com

Related Articles

Plug into the Network | Engaging Employees for Performance Excellence

The Four County Electric Membership Corporation has become known for its excellence in customer service. Since 2015, the Four County EMC has maintained one of the strongest rates of improvement in the American Customer Satisfaction […]

READ MORE

Inspiration From Our 2016 Brand Champions

On May 11 Touchstone Energy Cooperatives COO Mary McLaury (Center) named (L to R) Terri Bakken, Minnesota Valley Electric Cooperative; Nanci McMaken, Pioneer Electric Cooperative, OH; Shawn Powelson, Wheatland Electric Cooperative, KS and Linda King, Northwestern REC, PA […]

READ MORE

Article Tags

Brand News Archive