It’s a new year and time to assess member feedback through the National Survey on the Cooperative Difference.
Since 2004, Touchstone Energy Cooperatives has helped fund an annual exploration of member opinions to better understand the actions and messages defining the Cooperative Difference. This research delivers actionable and strategic insight that enables cooperatives to develop an effective path towards improving member satisfaction and engagement.
Our findings indicate that once we earn our members’ trust and confidence by demonstrating our competence in delivering reliable electricity and superior member service, we can open a proactive and ongoing dialogue that helps them recognize the Cooperative Difference.
By participating in this member-focused research, your co-op will receive a customized report that allows you to measure your member satisfaction score and benchmark agains the industry. Overtime, co-ops who have participated consistently experience increased member satisfaction.
Click here to register for the 2018-19 National Survey on the Cooperative Difference.