Legal

LEGAL INFORMATION

The Touchstone Energy® name and logo design, CFL Charlie® name and design, Co-op Connections® name and tagline “The Power of Human Connections®” are federally registered trademarks and may not be used without permission.

This website features registered and nonregistered trademarks and copyright protected content. The Touchstone Energy® name, logo design and tagline, “The Power of Human Connections,” are federally registered trademarks and may not be used without permission.

In preparation of this website, we’ve strived to offer visitors current, accurate and clearly expressed information about Touchstone Energy and its programs. However, inadvertent errors can occur. Please be aware changes are made periodically to this website and may be made at any time without notice.

This website and all of its contents, including third-party content and links, are provided “AS IS” without warranty of any kind, either express or implied, but not limited to merchantability, fitness or non-infringement. If you rely on any data or information found on or through this site, you do so at your own risk. (If you live in a state which does not permit disclaimers of implied warranties, this part of our disclaimer may not apply to you.) Touchstone Energy Cooperative, Inc. will not be liable to any party for any direct, indirect, special, consequential or other damages resulting from the use of this website or any linked website, even if you expressly advised us of the possibility of such damages. Hotlinks to other websites are provided solely as a convenience and do not constitute endorsement or approval of, or affiliation with, these linked websites or the organizations that provide them unless otherwise noted.

Touchstone Energy® Cooperative, Inc. is a 501(c)(6) company


PRIVACY POLICY

This privacy policy describes the fair information practices that govern the collection, maintenance, use and disclosure of personal information on the Touchstone Energy® website.

Collection Practices

Like most other websites, Touchstone Energy Cooperative, Inc. (“Touchstone Energy” or “We”) maintains Web logs that automatically record basic, nonpersonal information about visitors. This information consists of: IP address, type of browser and operating system, date and time of access, pages visited and referring/exit pages. Touchstone Energy normally only uses Web log information in aggregate form to make the website more useful. We like to know which features are popular and how visitors locate the site. Web logs may be used to identify visitors who seek to damage the website, use the website in unauthorized ways or interfere with operations. Information about users who try to engage in any unapproved activities may be shared with law enforcement agencies. We don’t collect any personal information about a routine visitor unless that visitor provides it to us.

Email and Web Forms

If you use the Touchstone Energy website to send us email to request information, or if you provide personal information through our website in any other way, Touchstone Energy collects and may maintain the information you provide. Your information may be shared among Touchstone Energy staff and others as necessary to respond to your request. Routine email sent to us through this website or otherwise is not necessarily secure against interception. If your communication contains personal information you consider sensitive, you may not want to use email.

Cookies

On the Internet, a cookie is a piece of information that a website transfers to a user’s computer for record-keeping purposes. Most of the time, these cookies are only active during the session and expire when the user closes his or her browser. When we need to maintain cookies for longer periods, we don’t store users’ personal information.

Uses and Disclosures

Touchstone Energy uses its website to provide services and information to its cooperative members, their employees and members of the public. Personal information collected through the Touchstone Energy website may be used from time to time by others hired by us to assist in carrying out financial, management or other activities. We could be required to disclose this information in response to valid legal process such as a search warrant, subpoena or court order. We don’t sell, rent or otherwise share information about users of this site.

Links to Other Sites

This website contains links to other sites, some of which are not owned or controlled by Touchstone Energy. Please be aware we are not responsible for the privacy practices of such other sites. This privacy policy applies only to this website.

Changes in this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it periodically. If we decide to change our privacy policy, we’ll post those changes here and possibly in other places that we deem appropriate so you’re aware of the changes.

Questions, Access and Disputes

If you have any questions about this privacy policy, you may send an email to [email protected] If he is unable to resolve your problem, you may file an appeal with Touchstone Energy’s counsel or his designee by sending email to [email protected] or sending regular mail to: Nicholas Pascale, 4301 Wilson Boulevard (EP11-253), Arlington, VA 22203.