Touchstone Energy Announces 22 Co-ops With
Top 5 ACSI® Scores for Q4 2025
Touchstone Energy® is pleased to recognize 22 member cooperatives that received the top five American Customer Satisfaction Index (ACSI®) scores for energy utility services among all cooperatives participating in measurement for Touchstone Energy in the fourth quarter of 2025.
The top five scores in that period ranged from 89 to 95, which compares favorably with electric cooperatives’ annual average score of 76, as reported in the syndicated 2025 ACSI Energy Utility Study.
Receiving ACSI scores is a Touchstone Energy membership benefit. Many of the co-ops being recognized this quarter received their scores by using member satisfaction survey options free to all Touchstone Energy members, such as ACSI DIY, ACSI SHiNE, and the ACSI Level 2 Survey.
Congratulations to the following Touchstone Energy member co-ops for their outstanding scores.
*Scores are included in this quarter’s release based on the date the score was reported to Touchstone Energy by ACSI.
|
Touchstone Energy Cooperative |
Score |
|
Nueces Electric Cooperative, Texas |
95 |
|
Aiken Electric Cooperative, South Carolina |
92 |
|
Farmers RECC, Kentucky |
92 |
|
Owen Electric Cooperative, Kentucky |
92 |
|
Poudre Valley REA, Colorado |
92 |
|
Sam Houston Electric Cooperative, Texas |
91 |
|
Umatilla Electric Cooperative, Oregon |
91 |
|
Woodruff Electric Cooperative Corp., Arkansas |
91 |
|
CHELCO, Florida |
90 |
|
Coast Electric Power Association, Mississippi |
90 |
|
Cotton Electric Cooperative, Oklahoma |
90 |
|
First Electric Cooperative Corporation, Arkansas |
90 |
|
Medina Electric Co-op, Texas |
90 |
|
Ouachita Electric Cooperative Corporation, Arkansas |
90 |
|
Salt River Electric Cooperative Corp., Kentucky |
90 |
|
Wright-Hennepin Cooperative Electric Assn., Minnesota |
90 |
|
Arkansas Valley Electric Cooperative Corp., Arkansas |
89 |
|
Blue Ridge Energy, North Carolina |
89 |
|
Eastern Illini Electric Cooperative, Illinois |
89 |
|
Grand Electric Cooperative, South Dakota |
89 |
|
Nolin RECC, Kentucky |
89 |
|
Singing River Electric Power Assn., Mississippi |
89 |
