Touchstone Energy Announces 21 Co-ops With
Top 5 ACSI® Scores for Q3 2025
Touchstone Energy® is pleased to recognize 21 member cooperatives that received the top five American Customer Satisfaction Index (ACSI®) scores for energy utility services among all cooperatives participating in measurement for Touchstone Energy in the third quarter of 2025.
The top five scores in that period ranged from 90 to 94, which compares favorably with electric cooperatives’ annual average score of 76, as reported in the syndicated 2025 ACSI Energy Utility Study.
This is only the third time that all top scores are at 90 or above!
Receiving ACSI scores is a Touchstone Energy membership benefit. Many of the co-ops being recognized this quarter received their scores by participating in the Cooperative Advantage Report or using other member satisfaction survey options free to all Touchstone Energy members, such as ACSI DIY, ACSI SHiNE, and the ACSI Level 2 Survey.
Congratulations to the following Touchstone Energy member co-ops for their outstanding scores.
*Scores are included in this quarter’s release based on the date the score was reported to Touchstone Energy by ACSI.
|
Touchstone Energy Cooperative |
Score |
|---|---|
|
Logan County Electric Cooperative, Ohio |
94 |
|
Oneida-Madison Electric Cooperative, New York |
94 |
|
Tri-County, EMC, North Carolina |
94 |
|
Baldwin EMC, Alabama |
93 |
|
Butler Rural Electric Cooperative, Ohio |
92 |
|
Carteret-Craven Electric Cooperative, North Carolina |
92 |
|
Oahe Electric Cooperative, South Dakota |
92 |
|
Pioneer Electric Cooperative, Kansas |
92 |
|
Southwest Texas Electric Cooperative, Texas |
92 |
|
Berkeley Electric Cooperative, South Carolina |
91 |
|
East Central Electric Cooperative, Oklahoma |
91 |
|
Fayette Electric Cooperative, Texas |
91 |
|
Sumter EMC, Georgia |
91 |
|
Victoria Electric Cooperative, Texas |
91 |
|
Butte Electric Cooperative, South Dakota |
90 |
|
Cape Hatteras Electric Cooperative, North Carolina |
90 |
|
Cumberland Electric Membership Corporation, Tennessee |
90 |
|
Jones-Onslow EMC, North Carolina |
90 |
|
Karnes Electric Cooperative, Texas |
90 |
|
Medina Electric Cooperative, Texas |
90 |
|
Three Rivers Electric Cooperative, MO |
90 |
