Touchstone Energy Announces 17 Co-ops With
Top 5 ACSI® Scores for Q3 2026
Touchstone Energy® is pleased to recognize 17 member cooperatives that received the top five American Customer Satisfaction Index (ACSI®) scores for energy utility services among all cooperatives participating in measurement for Touchstone Energy in the third quarter of 2026.
The top five scores in that period ranged from 90 to 94, which compares favorably with electric cooperatives’ annual average score of 77, as reported in the syndicated 2026 ACSI Energy Utility Study.
This is only the fourth time that all top scores are at 90 or above!
Receiving ACSI scores is a Touchstone Energy membership benefit. There are several member satisfaction survey options free to all Touchstone Energy members, such as the Cooperative Advantage Report, ACSI SHiNE, and the ACSI Level 2 Survey.
Congratulations to the following Touchstone Energy member co-ops for their outstanding scores.
*Scores are included in this quarter’s release based on the date the score was reported to Touchstone Energy by ACSI.
|
Touchstone Energy Cooperative |
Score |
|
Oahe Electric Cooperative, South Dakota |
94 |
|
Cape Hatteras Electric Cooperative, North Carolina |
93 |
|
Noble REMC, Indiana |
93 |
|
Butler Rural Electric Cooperative, Ohio |
92 |
|
CHELCO, Florida |
92 |
|
Poudre Valley REA, Colorado |
92 |
|
Sam Houston Electric Cooperative, Texas |
92 |
|
Wharton County Electric Cooperative, Texas |
92 |
|
Withlacoochee River Electric Cooperative, Florida |
92 |
|
Butte Electric Cooperative, South Dakota |
91 |
|
Clinton County Electric Cooperative, Illinois |
91 |
|
Sumter EMC, Georgia |
91 |
|
Blue Ridge Energy, North Carolina |
90 |
|
Coleman County Electric Cooperative, Texas |
90 |
|
Grand Electric Cooperative, South Dakota |
90 |
|
Maquoketa Valley Electric Cooperative, Iowa |
90 |
|
TCEC, Oklahoma |
90 |
