Touchstone Energy® helps its member cooperatives strengthen their relationships with their members. It is a national network of electric cooperatives across 45 states that provides research, communications resources, and employee training programs to help its member cooperatives better engage and serve their members. As a result, Touchstone Energy cooperatives are positioned to achieve superior member satisfaction and engagement to strengthen the cooperative, the community it serves, and the electric cooperative community at large. Through access to targeted programs and a unifying, national brand, Touchstone Energy cooperatives stand out as a trusted source of power and information to their 30 million member-owners every day.
There is increased value to being aligned with a national trusted brand providing information for member-consumers to increase energy efficiency and use of new technologies. A network-wide digital communications effort focused on the cooperative difference reinforces the value of being a member and having a voice in your electric utility. Continued customer service training for cooperative employees ties to high member satisfaction with an average score of 85 in the American Customer Satisfaction Index (ACSI®)
The core principles bring together the cooperative community and are a clear statement to members of what we believe.
Touchstone Energy builds on the 7 principles with our core values that guide all we do.
Each year, members received our annual report outlining key accomplishments and custom artwork that you will find hanging in cooperative offices across the country.
Touchstone Energy is member-led with opportunities to get involved! Meet our board and other leadership groups that drive the Touchstone Energy agenda forward.
Looking for the right contact at Touchstone Energy? Meet our full team here!
November 24, 2022 begins the 25th year for Touchstone Energy. Visit this page after to see how we are celebrating this milestone!
The North Star e-newsletter allows cooperatives to stay current on all resources and programs.
Sign-up to receive the newsletter.
Touchstone Energy co-ops come from across the country and in all shapes and sizes. Learn more about the membership and how to join here.
Touchstone staff travel the country speaking to co-op groups about Member Engagement, Building Trust, Customer service, and more. Find your next speaker here.
Tune in to Seven on 7. A 7-minute podcast on the 7th of each month. Listen and hear from electric co-op industry experts as they discuss the current state of the industry.