The Touchstone Energy team is available to speak at your events and meetings on how being part of this network gives you access to programs that help you strengthen your relationship with member-owners. Here is a list of available speakers for virtual and in-person and the topics they cover.
Shares insights on member engagement and satisfaction and how being part of the Touchstone Energy network aids co-ops in strengthening their relationships with members. Jana often facilitates training sessions, moderates panels and can serve as Key Note speaker sharing how trust and transparency are key to driving a quality relationship with your members and colleagues.
Senior Program Manager, Strategic Relationships
Focuses on strategies to help co-ops build relationships with their C&I customers along with sharing how co-ops can provide member savings with the Co-op Connections program.
Mary Ann Cristiano
Senior Director Consumer Marketing
Focuses on national advertising’s correlation to higher member satisfaction and creative resources available to co-ops that promote the Cooperative Difference and Beneficial Electrification.
Shares the advertising creative available to Touchstone Energy co-ops for use in their marketing and member outreach as well as tools and best practices for social media and how to use Touchstone Energy resources in co-op communication.
Focuses on research and data to help co-ops understand their member needs. Specific areas include American Customer Satisfaction Index (ACSI®), National Survey on the Cooperative Difference and other consumer research.
Director, Member Marketing & Engagement
Focuses on creating an engaged workforce through Service Excellence training that translates to better member-owner relationships and serves as an outstanding emcee and moderator for your member events.
Program Manager Member Experience & Organizational Effectiveness
Shares with members how LinkedIn provides individualized and self-paced training for your employees. Conducts demos and custom training.
Director Member Relations
Shares strategies to increase member engagement and how Touchstone Energy resources benefit co-op members.
Manager Web Services
Focuses on having a high-quality designed site that is secure and reliable enhances your members’ experience. Conducts demos and custom training about the benefits of having a Co-op Web Builder site.